Your data in safe hands

Privacy Policy

1. Privacy at a Glance

General Information

The following notices provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. For detailed information on the subject of data protection, please refer to the sections below.

2. Data Controller

Angelika Apartments
Helmut Jehle
Dorfstraße 59
6561 Ischgl, Tyrol, Austria
Phone: +43 5444 5408
Email: info@angelika-ischgl.at

The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

3. Data Collection

Server Log Files

This website is hosted by World4You Internet Services GmbH (Wolfgang-Pauli-Straße 2/BT3, 4020 Linz, Austria; server location Austria/EU). The hosting provider automatically collects and stores information in server log files that your browser transmits automatically. These include:

Browser type and version
Operating system used
Referrer URL
Requested page or file (resource/URL)
IP address of the accessing device
Date and time of the server request

This data is not merged with other data sources. Collection is based on Art. 6(1)(f) GDPR (legitimate interest in the technically error-free presentation and security of the website). Server log files are automatically deleted after 14 days at the latest.

Web-Werk Ischgl GmbH, Stöckwaldweg 19, 6561 Ischgl, Austria, is entrusted with the technical maintenance of this website (development, maintenance and hosting administration) as a processor pursuant to Art. 28 GDPR. A data processing agreement is in place; all processing takes place within the EU.

Contact Form

If you send us an enquiry via the contact form, the following information is collected: salutation, name, address, phone number, email address, arrival/departure dates, number of guests, preferred room type and your message. This data is processed solely for the purpose of handling your enquiry and is transmitted to us by email.

For further processing, your enquiry is transferred into our hotel management software Casablanca (CASABLANCA hotelsoftware GmbH, Öde 32, 6491 Schönwies, Austria; processing within the EU), which we use as a processor.

The legal basis is Art. 6(1)(b) GDPR (pre-contractual measures at the request of the data subject). Your data will be deleted after your enquiry has been fully processed, unless statutory retention obligations apply. The retention period is generally 7 years in accordance with Austrian tax law (BAO).

Email & Phone

If you contact us by email or phone, your enquiry including the contact details provided will be stored for processing purposes. The legal basis is Art. 6(1)(b) GDPR. No data is shared with third parties. The storage period is the same as described above for the contact form.

Via the WhatsApp button or our WhatsApp number you can contact us through the WhatsApp messenger service, provided by WhatsApp Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland, a Meta company. Simply visiting our website does not transmit any data to WhatsApp; only when you click the button or message us via WhatsApp does WhatsApp process your phone number, profile details, message content (end-to-end encrypted) and metadata such as time, device and connection information (including your IP address).

Recipients and third-country transfer: Recipients are WhatsApp Ireland Limited as well as WhatsApp LLC and Meta Platforms, Inc. (both 1 Meta Way, Menlo Park, CA 94025, USA). Data may be transferred to the USA. The transfer is based on the European Commission's adequacy decision for the EU-US Data Privacy Framework (Art. 45 GDPR), under which WhatsApp LLC and Meta Platforms, Inc. are certified. WhatsApp/Meta process this data as independent controllers; details can be found in the WhatsApp privacy policy (opens in new tab).

Legal basis and storage period: Art. 6(1)(b) GDPR (handling your enquiry or pre-contractual measures). Using WhatsApp is voluntary – you can equally reach us by phone, email or contact form. We store chat histories for as long as necessary to handle your enquiry or to manage your stay, and delete them afterwards unless statutory retention obligations apply.

4. Cookies & Local Storage

Without your consent, this website only sets strictly necessary cookies and local-storage entries. Analytics cookies (Matomo) and the entries created by the interactive maps (see Section 5) are only set after your explicit consent via the cookie banner.

Cookie settings (localStorage): Your selection in the cookie banner is stored locally in your browser under the key aa_consent. The entry stores the categories externe (interactive maps from General Solutions) and statistik (web analytics with Matomo); technically necessary functions are always active and do not require an entry of their own. Example: {"externe":false,"statistik":false}. No data is transmitted to our server. You can change or withdraw your selection at any time via “Cookie settings” in the footer of every page.
Matomo cookies (_pk_id.*, _pk_ses.*, _pk_ref.*): Are only set if you have consented to the "Statistics" category. See Section 5 for details.
Interactive map (__cf_bm, local storage bookmarks): Only set once you have allowed external content and loaded a map – by Cloudflare (bot protection, 30 minutes) or by the map itself (saved places). See Section 5 for details.

As long as you have not given your consent, no analysis of your browsing behaviour takes place. No services such as Google Analytics, Facebook Pixel or comparable third-party tracking tools are used.

5. External Services

Interactive Maps (General Solutions / Paznaun-Ischgl)

This website embeds interactive maps provided by General Solutions Steiner GmbH (Bruggfeldstraße 5, 6500 Landeck, Austria), served via maps.paznaun-ischgl.com. The maps are loaded only after you have given your explicit consent via our cookie banner or the consent notice on the respective page.

When the map is activated, a connection to the servers of General Solutions is established. In doing so, your IP address may be transmitted to the provider. We do not store any data ourselves in connection with the map. According to the general privacy policy of General Solutions, server log data including the IP address is deleted after seven days at the latest, unless it is needed to investigate a security incident. Further information can be found in the General Solutions privacy policy (opens in new tab).

To deliver the map, General Solutions uses its own servers (domains mapservices.eu and contwise.io) in Austria and Germany as well as the content delivery network of Cloudflare, Inc. (101 Townsend St., San Francisco, CA 94107, USA). Your IP address may therefore also be transferred to the USA; Cloudflare is certified under the EU-US Data Privacy Framework, and the transfer is based on the European Commission's adequacy decision (Art. 45 GDPR). Cloudflare may set the cookie __cf_bm to fend off automated access (lifetime 30 minutes). The map also creates the entry bookmarks (saved places) in your browser's local storage.

The legal basis is Art. 6(1)(a) GDPR (consent). You may withdraw your consent at any time with effect for the future – via “Cookie settings” in the footer of every page or via the button in Section 8. Maps that are already loaded are removed immediately.

Web Analytics with Matomo (self-hosted)

This website uses the open-source web analytics service Matomo. The Matomo instance is operated by our service provider Web-Werk Ischgl GmbH (Stöckwaldweg 19, 6561 Ischgl, Austria) as a processor pursuant to Art. 28 GDPR and is hosted on a server in Austria/EU at analytics.web-werk.at. Data is not transferred to third countries (in particular not to the USA).

Purpose: Reach measurement, identifying popular content, optimising the website. No cross-site profiling takes place.

Legal basis: Art. 6(1)(a) GDPR (consent) and § 165(3) TKG 2021 (Austria). Without your consent, Matomo is not loaded and no data is processed.

IP anonymisation: Your IP address is fully masked on the Matomo server before any storage takes place ("Fully mask IP address"). It is therefore not possible for us to identify individual visitors based on their IP address.

Cookies / Local Storage: If consent is granted, the following cookies are set:

_pk_id.<site>.<domain-hash> – pseudonymous visitor ID (lifetime: max. 13 months)
_pk_ses.<site>.<domain-hash> – session ID (lifetime: 30 minutes)
_pk_ref.<site>.<domain-hash> – referrer campaign (lifetime: max. 6 months)

Data collected: Anonymous pseudo IDs, fully masked IP address, pages visited, referrer, browser/OS/screen resolution, time on page, outbound link and file download clicks, and anonymous custom events (e.g. clicks on "Book now", booking widget submit, FAQ open). In no case are form contents, names, email addresses or other personal data collected.

Cookie lifetime: maximum 13 months (GDPR compliant). Raw analytics data is automatically deleted from the Matomo server after 180 days.

No data sharing with third parties, no cross-site tracking, no heatmaps, no session recording.

Withdrawal of consent: You can withdraw your consent at any time with effect for the future via the opt-out in Section 8 of this privacy policy. Any Matomo cookies that have already been set will then be deleted immediately.

Booking System (Feratel / Deskline)

For online booking and availability checks, we use the TOSC5 booking system provided by feratel media technologies AG, Maria-Theresien-Straße 8, 6020 Innsbruck, Austria. When you visit the booking page or an apartment detail page, the booking widget is loaded directly and a connection is established to Feratel's servers (web5.deskline.net). Your IP address may be transmitted to the provider in this process. On the home page, the Feratel library is only loaded once you actively interact with the booking widget; when checking availability, your travel dates (arrival/departure) and the number of guests are passed on to Feratel.

The booking system uses the following technically necessary cookies and local storage entries:

deskline/web/[key]_sync_data (Local Storage, necessary): Synchronisation of data across multiple tabs during the booking process. Persistent.
deskline/web/[key]_sync_expiry (Local Storage, necessary): Controls the validity period of the synchronisation data. Persistent.
deskline/web/[key]_data (Local Storage, necessary): Storage of the shopping basket and search settings. Persistent.
deskline/web/[key]_expiry (Local Storage, necessary): Controls the validity period of the basket data. Persistent.

The local storage entries listed above are only set once you actively use the booking widget (e.g. enter dates, check availability, add an apartment to the basket) – not on the mere visit of an apartment detail page. These entries are strictly necessary for the operation of the booking system and are classified as "technically necessary" (cf. § 165(3)(5) TKG 2021, Austria). The legal basis is Art. 6(1)(b) GDPR (contract fulfilment / pre-contractual measures taken at the request of the data subject). Further information on data protection at Feratel can be found at www.feratel.at/datenschutz.

Storage period: Booking data (name, contact details, travel dates, booked services) is stored for the duration of the contract and thereafter until the statutory retention period under § 132 of the Austrian Federal Fiscal Code (BAO) expires (7 years). The local storage entries listed above remain in your browser until you delete them via your browser settings.

Fonts (Self-Hosted)

This website uses the fonts "Plus Jakarta Sans" and "Inter". The font files are loaded locally from our own server (self-hosting). No connection to external font services such as Google Fonts is made. No personal data is transferred to third parties in this process.

6. Your Rights

Within the framework of the applicable statutory provisions, you have the following rights at any time:

Access (Art. 15 GDPR): You may request information about your personal data stored by us.
Rectification (Art. 16 GDPR): You may request the correction of inaccurate data.
Erasure (Art. 17 GDPR): You may request the deletion of your data, provided no statutory retention obligations exist.
Restriction (Art. 18 GDPR): You may request the restriction of the processing of your data.
Data portability (Art. 20 GDPR): You may request to receive your data in a commonly used, machine-readable format.
Objection (Art. 21 GDPR): You may object to the processing of your data at any time.
Withdrawal of consent (Art. 7(3) GDPR): You may withdraw any consent you have given at any time with effect for the future.

To exercise your rights, please contact: info@angelika-ischgl.at

7. Right to Lodge a Complaint

You have the right to lodge a complaint with the competent data protection authority:

Österreichische Datenschutzbehörde (Austrian Data Protection Authority)
Barichgasse 40–42, 1030 Wien
Phone: +43 1 52 152-0
Email: dsb@dsb.gv.at
Website: www.dsb.gv.at

8. Opt-out / Withdrawal of Consent

You may withdraw your consent to anonymous web analytics with Matomo at any time with effect for the future. When you click the toggle, the statistics flag in aa_consent is set to false and any Matomo cookies (_pk_*) that have already been set in your browser are deleted immediately. A page reload is not required.

Anonymous web analytics with Matomo Loading…

Click the toggle to grant or withdraw your consent.

You can change or withdraw all other consents (including external content such as interactive maps) at any time in the cookie settings – also available via “Cookie settings” in the footer of every page.

9. Currency of This Policy

This privacy policy is currently valid as of October 2026. Due to the ongoing development of our website or changes in legal requirements, it may become necessary to amend this privacy policy.